The customer app is designed to enhance user experience by incorporating advanced functionalities that allow customers to manage their services independently. Key features of the app include:
Password Reset: Users can easily reset their passwords through a secure and user-friendly interface, ensuring that they maintain control over their accounts.
Router Restart: The app provides the capability to restart the router remotely, which can help resolve connectivity issues without the need for physical intervention.
Monitoring Connected Devices: Customers can monitor the number of devices connected to their network, giving them insights into their internet usage and helping them manage bandwidth effectively.
These features collectively empower customers to take charge of their services, leading to increased satisfaction and reduced reliance on customer support.