All Services

• End-to-End Automation:
  The system automates the entire process of complaint booking and resolution for all customers, enhancing efficiency.

• Multi-Platform Support:
  It includes a web portal, customer app, and merchant app, providing accessibility across different devices.

• Modern Customer App Features:
  The customer app offers functionalities such as password reset, router restart, and monitoring the number of connected devices.

• Live Notifications:
  Business owners and managers can send live notifications to specific customer groups, individual customers, or all network customers.

• User-Friendly Interface:
  The customer complaint app features an intuitive UI, making it easy for users to navigate and submit complaints.

• One-Click Customer Provisioning:
  New customer setup is simplified with a one-click configuration process.

• Role Management:
  The system allows for the bifurcation of roles (manager, dy manager, subcontractor) within the same account, facilitating better management.

• Business Overview Control:
  Business owners can monitor operations and gain insights on-the-go through the merchant app.

• Customizable App Labeling:
  The app can be labeled according to the business's branding needs.

• BSNL TIPs Integration:
  The system can fetch and upload billing, verification, and customer details for BSNL TIPs.

• Web Dashboard:
  A comprehensive dashboard displays the total customer list, categorizing leased line customers and those with unpaid bills, along with automated reminders.

• OTT Pack Integration:
  The customer app supports the integration of Over-The-Top (OTT) service packs.

• Role-Specific Access:
  Different roles (manager, dy manager, sales executive, technician) are defined within the merchant app for tailored access and functionality.

• Navigation for Technicians:
  Customer address navigation is linked to complaints, aiding technicians in reaching repair locations efficiently.

• Additional Features:
  The system includes modules for callback requests, shifting requests, and lead management within the merchant app and web portal.

• Mass Communication:
  In case of global network outages, the system allows for mass communication to keep all customers informed.

• Operational Efficiency:
  The solution provides peace of mind and control over business operations, leading to a 30% reduction in manpower and a 45% increase in productivity.

• Customer Satisfaction:
  The system aims to enhance customer satisfaction through its easy and scalable solutions.

• Affordable Pricing:
  The pay-per-customer pricing model makes it accessible for all TIPs and ISPs.